This week I spent a few days in Portland, Oregon. It was my first time to Portland and I thought it was a nice town. I was there for an INCM board meeting. Friday we spent a few hours touring some hotels and the city considering it for a future INCM event.

We toured the Double Tree Hotel, which is conveniently located across the street from the Convention Center. We were greeted by a sales manager wearing a nice smile and a button with nothing but the number 10 on it. After her warm welcome, I raised my hand and asked her what the 10 was all about. She smiled and thanked me for asking.

I learned that every Double Tree employee in that hotel wears a button with the number 10 on it. I guess each customer is given a comment card after their stay and it’s a reminder that they want to earn a 10. Cool, huh?

What had us talking as we loaded the bus to leave? The warm cookies they served? No, we expected that at a Double Tree. It was the 10.

So, if someone rated the customer service in your children’s ministry, how would you score? Go for 10. It will have people talking as they get on the bus.